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The Myth of the Mean Boss — Why Do We Think a Good Leader Has to Be a Jerk?

“Crack the whip. It’s the only way to get things done.” “Show them who’s boss.” Who came up with this crap? I sat down today to do some research for a forthcoming book project on leadership and management styles that I’m working on and a sudden thought occurred to me:

Don’t Manage Customer Relationships. Build Them.

oo many marketing managers think that once they buy a CRM system they’re doing “client relationship management.” Far from it. A CRM system is a tool. Just owning or using a CRM system does not mean you’re building long-term customer relationships and loyalty. Would you buy a hammer, hammer a

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